FAQ

All of our dresses vary on length according to the model, fabric and style. Find more information under the item description.

Remember every dress is made differently, therefore sizing might shift according to each style and model. Please check the size chart on the dress page that you’re interested for accurate sizing information.

Most women have a good idea what their measurements are, but rather than assume you know, get an accurate measurement using a tape.

Chest: Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust, wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

Waist: Measure the circumference of your waist. Use the tape to circle your waist (sort of like a belt would) at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement. If you generally wear your clothes below your waist, take that measurement as well.

Hips: Measure the circumference of your hips. Start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks. Because making sure the tape is level back there can be hard, try to do it in front of a mirror.

The Velvet Showroom has a store located in McAllen, Tx. For more information please visit our Contact page.

We update our products on a daily basis. When you’re in the product page you’re interested in purchasing all in stock or out of stock sizes will be displayed in the size category. If you’re interested in an item that is currently out of stock please add it to your Wishlist.

Yes! We encourage that you create an account with us for a faster and easier experience. Save your address and billing information for quick a checkout. You can also use our Wishlist to add dresses you are keeping in mind in the future or if they’re out of stock.

Your order history can be accessed when you click on your account, under the Orders tag. You can see your current and past orders.

Yes we do. Because our retail store is currently open for business, we sometimes open dresses for display purposes. These items are going to be for sale, however because they have been previously opened they will be discounted. All models have been thoroughly inspected and in good condition, unless specified in the item description alongside a high resolution image. As a company, we really value full transparency, and we guarantee that you will receive the item that way you’re looking at, no funny surprises.

We hope you’re in love with your purchase, but if you are not satisfied, we accept exchanges only on full price dresses. We don’t offer refunds but we offer exchanges for the same dress model you purchased but in difference size that is in stock. We can’t guarantee an exchange if the size you are looking for is not in stock. Sale items, or floor models are final sale and cannot be exchanged or returned.

If your dress doesn’t fit the way you like, you must request a return authorization number and ship the item back within 3 days after receiving your order.

A prepaid shipping label request can be requested through our email, or you can provide your own label using any other trackable method. If you use our prepaid shipping label, a shipping & handling fee of $8.95 for the first item and $4.95 for each additional item returned will be deducted at the customer’s expense.